Definition

In a nutshell : the user is drunk

The user is drunk is a short video that summarise funnily the key idea of what user experience is.

User experience is not design, it starts from the user needs, goals, context, mind.

What they say about it

"No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service – from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly.” Don Norman, inventor of the term User Experience