Raphael Thys
Raphael Thys
Phygital user experience & omnichannel service design

When information is free, attention becomes expensive


 

 
 
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Who

Who I am?

Senior consultant, teacher, lecturer & entrepreneur. 

My domains of expertise are :

User experience (strategy, architecture & design)

Omnichannel & phygital service design,

Inbound & content marketing. 

Discover more in the About section

 

Who I'm helping?

Corporate accounts

Start ups & scale ups

Agencies

Institutions

PME's

What

What I do?

Problems I Solutions

 

Leaked funnel, weak conversion rate

Conversion rate optimisation. Navigation & information architecture reworks. 

 

eCommerce, complex, mobile application projects

Strategy, project casting, functional analysis, sitemaps, wireframes, prototypes, project management or project lead, usability testing and card sorting

 

Customer journey optimisation

User stories, customer journey mapping, mental model, personas, ethnographic studies.

 

Need for inspiration, be challenged about the future of the company

Innovation disruption, experience & service design workshops. Upskilling lectures, presentations, workshops. Team mentoring & coaching.