Who I am?
Senior consultant, teacher, lecturer & entrepreneur.
My domains of expertise are :
User experience (strategy, architecture & design)
Omnichannel & phygital service design,
Inbound & content marketing.
Discover more in the About section
Who I'm helping?
What I do?
Problems I Solutions
Leaked funnel, weak conversion rate
Conversion rate optimisation. Navigation & information architecture reworks.
eCommerce, complex, mobile application projects
Strategy, project casting, functional analysis, sitemaps, wireframes, prototypes, project management or project lead, usability testing and card sorting
Customer journey optimisation
User stories, customer journey mapping, mental model, personas, ethnographic studies.
Need for inspiration, be challenged about the future of the company
Innovation disruption, experience & service design workshops. Upskilling lectures, presentations, workshops. Team mentoring & coaching.