CERTIFIED SERVICE & PRODUCT DESIGNER
Specialised in user experience and service design for complex, self cares and ecommerce applications.
Offering a good understanding on both strategical and technical layers.
Making me the right assets for your digital and omnichannel projects.
Service design thinking
Scope & requirements co-creation (stakeholders)
Audits (business, technical, competition, customers)
User models (personas, mental models...)
Wireflows & Wireframes
Omnichannel service design
Optimise (testing, research...)
Conversion rate optimisation
WHO I AM?
Senior consultant, teacher,
lecturer & entrepreneur
My domains of expertise are :
User experience (strategy, architecture & design)
Omnichannel & phygital service design,
Inbound & content marketing.
Discover more in the About section