Raphael Thys
Raphael Thys
Phygital user experience & omnichannel service design

When information is free, attention becomes expensive


 

 
 
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Who

Who I am?

Senior consultant, teacher, lecturer & entrepreneur. 

My domains of expertise are :

User experience (strategy, architecture & design)

Omnichannel & phygital service design,

Inbound & content marketing. 

Discover more in the About section

 

Who I'm helping?

Corporate accounts

Start ups & scale ups

Agencies

Institutions

PME's

What

What I do?

Problems I Solutions

 

Leaked funnel, weak conversion rate

Conversion rate optimisation. Navigation & information architecture reworks. 

 

eCommerce, selfcares & mobile application projects

Strategy, project casting, functional analysis, sitemaps, wireframes, prototypes, project management or project lead, usability testing and card sorting.

Specialised in complex applications & projects.

 

Customer journey optimisation

User stories, customer journey mapping, mental model, personas, ethnographic studies.

 

Need for inspiration, be challenged about the future of the company

Innovation disruption, experience & service design workshops. Upskilling lectures, presentations, workshops. Team mentoring & coaching.