Who I am?
Senior consultant, teacher, lecturer & entrepreneur.
My domains of expertise are :
User experience (strategy, architecture & design)
Omnichannel & phygital service design,
Inbound & content marketing.
Discover more in the About section
What I do?
Problems I Solutions
Leaked funnel, weak conversion rate
Conversion rate optimisation. Navigation & information architecture reworks.
eCommerce, selfcares & mobile application projects
Strategy, project casting, functional analysis, sitemaps, wireframes, prototypes, project management or project lead, usability testing and card sorting.
Specialised in complex applications & projects.
Customer journey optimisation
User stories, customer journey mapping, mental model, personas, ethnographic studies.
Need for inspiration, be challenged about the future of the company
Innovation disruption, experience & service design workshops. Upskilling lectures, presentations, workshops. Team mentoring & coaching.