Challenge

SPW faced a balkanisation of its applications, douzains of it, in countless technologies, stakeholders, UX approaches, …

To respond to this issue, they have decided to regroup all these into 5 applications, integrating all the needs in term of flows, features and scenarios. They have decided to go for a Low Code Case Management System (PEGA) to develop the program.

After 5 previous UX consultants, I came and the 1st challenge was to understand the eco system and propose a plan for the coming year.

The business didn’t wanted to take anymore delay, so all the research phase, interviews with users wasn’t possible, no data, no analytics and “no time for user research”. The whole project would need to be operate in “expert mode”.

Solution

• Creating a user experience centric view of all flows
• Creation of a design system
• Advocating design system in the organisation
• Follow up dev teams to ensure DS adoption