CERTIFIED SERVICE DESIGN & UX PROFESSIONAL
Specialised in complex, self cares and ecommerce applications.
I'm offering a good understanding on both strategical and technical layers.
Making me the right assets for your digital and omnichannel projects.
Service design thinking
Scope & requirements co-creation (stakeholders)
Audits (business, technical, competition, customers)
User models (personas, mental models...)
Wireflows & Wireframes
Omnichannel service design
Optimise (testing, research...)
Conversion rate optimisation