CERTIFIED SERVICE DESIGN & UX PROFESSIONAL

Specialised in complex, self cares and ecommerce applications.

I'm offering a good understanding on both strategical and technical layers. 

Making me the right assets for your digital and omnichannel projects.

raphael thys - Define UX (research phase)

DEFINE

User research

Service design thinking

Scope & requirements co-creation (stakeholders)

Audits (business, technical, competition, customers)

Product strategy

 

raphael thys - design phase UX

DESIGN

User models (personas, mental models...)

User journey

Wireflows & Wireframes

Prototypes

Omnichannel service design

 

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DEVELOP

Build

Optimise (testing, research...)

Conversion rate optimisation

Fast iteration

Lean UX